Frequently Asked Questions
Everything you need to know about our Calgary snow removal and home services.
Do you offer brief snow removal services for holidays or short periods?
Yes, we provide short-term services, perfect for vacations or brief absences. We recommend scheduling a bit before and after your trip for your convenience.
Do you have a special procedure for clearing snow during my vacation?
Yes, we can arrange snow removal during your vacation, ideally covering a few days before and after for your ease.
How do I know the snow removal is complete if I'm not there?
We have an app online that you could log in to see the teams arrival times and completion. As well, you could view photos of before and after cleanings.
Which areas in Calgary does your service cover?
We cater to all residential areas within Calgary, ensuring everyone has access to quality snow removal.
Can you service commercial or larger residential properties?
Yes, we provide services for both commercial and residential properties.
What if some snow is left unremoved?
If any spot is missed, contact us at info@goldenangel.co and we’ll address it promptly.
What's the difference between your Standard, Premium, and Express service levels?
Standard is cleared within 24 hours of snowfall. Premium is faster and we come very early in the morning at your requested time.
Can additional areas be cleared upon request?
Definitely! Just specify extra areas in your booking comment, and we’ll confirm any additional costs before finalizing.
Is there a fixed contract duration for your services?
Our services are flexible, with a minimum one-month commitment and no penalties for early cancellation.
What is your cancellation policy?
You can cancel without penalty if you give us a 30 days notice. For immediate cancellation, we have a small charge for that.
How does adding ice melt to the service work?
Ice melt is applied as needed during snow clearing visits to effectively melt snow and ice, without additional charges.
Is there a commitment period for your snow removal service?
Our monthly snow removal service requires a minimum commitment of one month. However, we also offer per-time plans and on-demand services for those seeking more flexibility.
How much does residential snow removal cost?
Seasonal plans are $160 per month for a single-car driveway, $245 for a two-car driveway, and $300 for a large or corner lot. Final pricing depends on the area cleared, including whether sidewalks, back lanes and ice melt are part of the plan.
Is there a visit limit or extra charges for frequent snow removal?
Our service includes unlimited visits for a flat monthly rate, with no additional charges for frequent snowfall. However, we have another service plan which the monthly rate based on the number of visits per month or period.
Are there extra charges for heavy snowfalls?
No, our flat monthly rate covers all snowfall intensities, even during heavy snowfalls.
Do you offer discounts for multiple properties?
Yes, we provide a 10% discount for 3-6 properties and a 20% discount for more than 6, applied automatically when booked under the same account.
How is the billing managed for multiple properties?
For multiple properties, each is billed separately, and discounts are applied for bulk registrations under the same account.
What happens in extreme weather conditions?
During extreme weather, our team might take longer to reach you, but rest assured we try our best to minimize the delay as best of our ability.
Can I request a specific time for snow removal?
Absolutely, you can request a specific time for snow removal by opting for our Premium Snow Removal Plan. This plan includes an additional charge but ensures we accommodate your scheduling preferences.
How do you ensure the safety of your snow removal process?
We use safe, environmentally friendly equipment and techniques for efficient and responsible snow removal
What is your policy for unexpected snowfall or blizzards?
In case of unexpected heavy snowfall or blizzards, we adjust our schedules to ensure timely service.
How do you handle customer feedback or complaints?
We take customer feedback seriously and strive to address any concerns or complaints promptly to ensure your satisfaction with our services.
What makes Golden Angel Snow Removal stand out in snow removal services?
Our commitment to timely, efficient, and customer-focused service, combined with competitive pricing and advanced equipment, sets us apart in the Calgary area.
Is there a process for emergency snow removal requests?
For urgent snow removal needs, we offer on-demand service option. Contact us directly to discuss the specifics and arrange for immediate assistance.
How do I get updates on my scheduled snow removal?
You can login to our app to access the teams arrival and service completion time.
How early do your crews start snow removal?
Our teams start as early as 6 am for residential properties.
Is snow removal based on the snowfall's start or end time?
Our snow removal services are initiated following the conclusion of the snowfall. In the case of continuous snow events, our teams are deployed to maintain a safe and accessible environment for everyone.
What triggers the dispatch of your crews?
Our crews are typically dispatched the morning after the snowfall ends, with daily service for ongoing snow events.
What order do you follow for clearing different service levels?
We prioritize snow clearing for our Premium and then Standard clients.
What equipment is used for snow removal?
We use a variety of tools, including shovels, blowers, and snow plow, ensuring efficient and safe snow removal.
Are additional snow conditions like windrows included?
Conditions like windrows, packed snow, and ice buildup are addressed separately, and can be arranged for an additional charge.
Do you offer a senior discount?
Yes. Seniors receive 10% off their snow removal plan. Mention it when you request your quote and we will apply it.
Is there an early booking discount?
Yes. Book before October 15 and you receive 10% off the season. Booking early also secures your spot before our routes fill.
How much does commercial snow removal cost?
Commercial properties are quoted per site, starting from $500 per month. The price depends on lot size and layout, sidewalk length, your required response time, available snow storage and whether hauling is needed. We walk the property before quoting.
Do you offer pay per visit snow removal?
No. We work on seasonal plans rather than per visit, because a plan means your property is cleared every time it needs it without anyone having to call, and contract customers are serviced before one-off requests after heavy snowfalls.
Are you licensed and insured?
Yes. Golden Angel carries $2,000,000 in liability insurance and our crews are covered under Alberta WCB. We provide documentation on request before you sign, and we recommend asking any contractor for the same.
Which areas of Calgary do you serve?
All four quadrants of Calgary: SW, SE, NW and NE.
Is ice melt included in your snow removal plans?
Ice control is part of our service rather than a separate charge. Calgary chinooks melt snow during the day and refreeze it overnight, so clearing snow without treating the ice leaves the most dangerous mornings uncovered.